SERVIO PRIVACY POLICY
Effective March 2026
1. Introduction`
Servio (“we”, “us”, “our”) is committed to protecting the privacy of individuals and businesses we work with. This Privacy Policy outlines how we collect, use, store and protect personal information in accordance with applicable Australian privacy laws.
By engaging with Servio, submitting an enquiry or applying to work with us, you agree to the terms of this policy.
2. Information We Collect
We may collect personal information including:
From Clients:
Full name
Business name
Email address
Phone number
Booking and event details
Billing information
From Staff:
Full name
Email address
Phone number
Residential suburb
Work rights and visa status
RSA or relevant certifications
Bank and superannuation details (for payment purposes)
Employment history
3. How We Use Your Information
We collect and use personal information to:
Respond to enquiries
Process staffing bookings
Manage staff placements
Process payments
Communicate shift details and updates
Comply with legal obligations
We do not sell or rent personal information to third parties.
4. Storage and Security
Servio takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access or disclosure.
Information may be stored securely via password-protected digital systems and trusted third-party service providers (such as payroll or website platforms).
5. Disclosure of Information
We may share relevant information:
With venues when confirming staff placements
With payroll providers for payment processing
Where required by law
We only share information necessary for operational purposes.
6. Access and Corrections
You may request access to the personal information we hold about you or request corrections by contacting us at:
hello@serviohospitality.com
7. Changes to This Policy
Servio may update this Privacy Policy from time to time. The latest version will always be available on our website.